1. These Terms and Conditions apply to all orders and supersede all others. Receipt of acknowledgement of order by you, constitutes your acceptance that our conditions are the only conditions that apply to the contract notwithstanding any purported terms put forward by you.
2. PAYMENT TERMS
Our standard payment terms require payment at the time of placing your order, your order will be confirmed once payment has been received. Payment can be made by Debit or Credit card or Paypal. Debit cards and Paypal carry no additional charge, however credit cards have a 3% card handling fee. The 3% will be added to the overall total of your order
2.2 CREDIT ACCOUNTS
Credit accounts are available to apply for after 3 standard payment orders have been completed in full. Payment shall be made in full within 21 days following the date of which the invoice is raised, unless special settlement terms have been agreed by us in writing.
2.3 DISCOUNT or OFFERS
Any discounts are offered on the strict understanding that orders are paid in full at the time of ordered. We reserve the right to invoice any such discounts or offers to accounts which become overdue and the previously offered discount/offer will be null and void.
Some printed items become subject to VAT, dependent on the contents of the artwork. If you place an order and such a payment applies, VAT will be added to your order. You will be contacted to pay the VAT before delivery will be undertaken.
If VAT is noticed on your order after the bill has been paid, you as the customer are liable to pay the VAT in full before receiving your delivery.
3. OVERDUE ACCOUNTS
3.1 No goods will be delivered on accounts which remain unpaid 7 days after payment is due. We reserve the right to charge interest on overdue accounts, at the rate of 8% above the Barclays Bank Plc base rate from time to time from the date the account became due until payment is received. This does not prevent us from pursuing payment of overdue accounts at any time after payment becomes due and shall be in addition to and without prejudice to any other rights we may have against you.
3.2 We reserve the right to charge you for any legal or collection charges where it is necessary to obtain payment from you of an overdue account through a third party or Court proceedings.
3.3 Any over due payments or accounts which have any invoice unpaid over 30 days old could result in your next advert being removed from the up and coming issue without notice, also any other service provided by us will also be placed on hold until your account is back in order, this could include any or all of the following:
- Any Online or Digital Adverts
- Facebook or Social media adverts
4. PASSING OF TITLE AND RISK
4.1 The risk in the goods shall pass to you on delivery.
4.2 All goods, delivered or not, remain our property until payment is received in full.
We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement no warranty is given as to accuracy and no responsibility will be accepted for error or mis-scription and any resulting loss.
6. QUOTATIONS AND CONTRACTS
Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today’s current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation of accepted contract, we shall be entitled to charge such increases to you.
Where applicable all prices quoted are subject to VAT at the current rate.
8.1 Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. All deliveries will be charged at the prevailing rates applying at the date of such delivery.
8.2 We accepts no responsibility for deliveries being missed due to non payment. It is the customers responsibility to ensure that full payment is made before delivery can take place.
8.3 International transit times are approximate and may be subject to customs clearance. Local country restrictions apply. We will not be held responsible for any delay of delivery of the goods with international deliveries.
8.4 We cannot be held responsible for any customs and excise charges that may occur from the import or export of your goods.
9. QUANTITY VARIATION
We shall be deemed to have fulfilled our contract by delivery of a quantity within 5% plus or minus of the quantity of printed goods ordered and you will be charged at the contract rate for the quantity delivered.
10.1 Claims arising from damages, delay or partial loss in transit must be made in writing to us, so as to reach us within 5 days of delivery.
10.2 All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 5 working days of receipt of goods or such goods shall be deemed to comply as to quality and quantity within the terms of the contract.
10.3 You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at time of delivery.
10.4 Claims in respect of non-delivery must be made in writing so as to reach us within 4 days from receipt of our invoice.
10.5. We requires any printing to be returned in full before agreeing to reprint. If we deem the printing to be of sufficient quality, and within tolerance we reserve the right to return the goods and refuse a reprint or refund.
11.1 Save in so far as defects in the goods cause death injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.
11.2 We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure set out in clause 10.
11.3 We are not liable for any financial loss incurred by you, including but not limited to expenses incurred by you, interest payments & loss of earnings or similar gains you would have received on monies paid to us in lieu of any unfulfilled order.
11.4 Nothing in these terms and conditions shall affect the rights of a consumer.
12. REFUNDS and 100% CUSTOMER SATISFACTION
12.1 We Reserve the right to rectify defective work by reprinting and shall not be liable to refunds under section 10.
12.2 We will credit your account if we deem a refund should be made. Payment will be the same as the original payment method.
12.3 If we offer to replace items you must accept such an offer unless you can show clear cause for refusing to do so.
12.4 If you do opt to have work re-done by a third party without reference to us you automatically revoke your right to any remedy from us.
12.5 All defective work must be returned to us before replacement, if the subject work is not available we will assume that it has been accepted and no replacement will be provided.
12.6 Refunds will take 14-21 working days to complete once we have agreed to refund. This cannot be completed any faster but the payment may be received before this time.
12.7 CANCELLATION CHARGES Any costs incurred for work already carried out up to the date of written cancellation will also be charged for and deducted before any refunds are made. If the order has not yet been paid for then an invoice will be raised for the amount concerned and sent to the responsible party.
12.8 100% Customer satisfaction. If you are making a claim to have not received 100% satisfaction then we, will refund your payment in full providing that the following has taken place:
- You have given us the opportunity on more than one occasion to rectify any fault or issue found. If you can provide proof that we have not followed your order you have placed as closely as possible.
- That the complaint is received in writing/email to us within 48 hours of you receiving your order.
- If the complaint is in reference to printed products where you (the customer) has supplied your own artwork and you have not followed our guidelines set out for providing print ready artwork.
- If you have chosen to seek a 3rd party to complete the order before we had attempted to resolve the situation.
These will be submitted on approval and will be charged if not returned in good condition within 14 days. Accounts at any time after payment becomes due and shall be in addition
14. QUANTITY CHANGES TO ORDERS
Any changes in quantity ordered must be made in writing to us prior to commencement of processing. Any increases in the order must be regarded as a separate contract unless written notification is received before work commences on the original order.
15. ARTWORK AND PRINTING
15.1 All artwork is printed using CMYK unless otherwise requested by the customer. Such a request will incur an additional fee.
15.2 All design charges must be paid upfront.
15.3 Once your design project is initiated and any preliminary artwork has been created by us, all retainer payments made by you become non-refundable.
15.4 Once you have placed your order, you have 1 hour to make changes to the artwork you have supplied, after this time you will become liable to charges if you need to amend or supply new artwork.
15.5 We only quote for one design per kind, any additional are chargeable.
15.6 We will print the order before payment has been made, unless otherwise specified by us.
15.7 We offer unlimited revisions to any design, providing the revisions equate too no more than 30% of the current artwork designed.
15.8 When you purchase our design services you are purchasing the completed flat image print ready artwork, you are not purchasing the design files used to create your end product. For example In-design, Photoshop or Illustrator files used to create your print ready files will not be supplied, these can be purchased at an additional cost, please ask for more information.
16. WEB DESIGN AND DOMAINS
All web design orders include the following:
- 12 Months Web domain hosting, this is to renewed annually on the anniversary of the original order date and not the date the website went live.
- A domain name of your choice will be provided for .co.uk and .com address, certain premium domain names are restricted. If after purchasing a domain is deemed to be a premium domain we will offer an alternative choice as close to your chosen domain as possible.
- Domain names registered by us, if you purchase a website or domain name we will happily transfer the domain to another hosting company or domain registrar. The cost to transfer any domain name will be £29.95 plus vat.
- Business email address to match your website, eg. firstname.lastname@example.org you can have up to 10 email address linked to each domain name.
- Complete Design in house, with options for cms and e-commerce dependent on the package purchased.
- FTP access: We do not include this in any package but can arrange for FTP access, there is a additional cost of £12 plus vat for FTP access and once purchased we will provide you with your own details to access the site via FTP. Please ask for more information.
17. LOGO DESIGN
17.1 We offer unlimited revisions to any Logo design, providing the revisions equate to no more than 30% of the current artwork designed.
18.1 If we have not been given printing approval after 14 days a 8% charge of the total value of the original order will be made plus a £10.00 administration fee.
18.2 Please note that the colour of the printed item will be affected by the type of material chosen for the artwork to be printed on, as well as any applied Lamination or Varnish and as such unless proven to differ greatly from the original proof then we will not be held accountable for any loss.
18.3 Please read thoroughly as all proofs, once passed, are deemed correct and ready to go to print, and the responsibility passes to the customer. You will need to view all PDF proofs at 100% to see the exact size of your product when printed. We will not be held responsible for any mistakes, viewing, spelling, punctuation, contact details or layout. We will not commence print until we have received a copy of the final proof with a written confirmation to go to print either by email, fax or post.
18.4 Proofs are NOT supplied as standard. Proofs must be requested by the person ordering at the time of ordering in writing, verbal confirmation will not be accepted.
19. ON HOLD
19.1 If we have not been notified after 14 days a 8% charge of the total value of the original order will be made plus a £10.00 administration fee.
19.2 We reserve the right to throw away your job after 28 days of ordering. Please note you will still be liable to pay the full charge of the total value unless the job is cancelled within the 28 days to which the cancellation charges will apply.
20. FORCE MAJEURE
We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.
The contract between ourselves the Company and the Customer shall be governed by and construed in accordance with English Law.
Complaints must be made within 48 hours of receiving your goods. Any complaints made after this time period are void of any right to refund or reprint.
All complaints should be sent via our contact us form